DELIVERY OF SMALLER ITEMS VIA DPD
All small items are usually delivered between 9am and 6pm, on a Monday to Friday, unless a Saturday delivery is requested. Follow My Parcel is an industry-changing innovation from DPD Local, which will give you unparalleled levels of information and peace of mind. Not only will you receive a one hour delivery timeslot, but you’ll now also be able to track the progress of their parcels on a map as our drivers make their way to the delivery addresses. Follow My Parcel will:
- Display the location of our driver in relation to the delivery address
- Show the position of you in the driver’s overall delivery queue
- Tell you when our driver is just 15 minutes away
- Give you the option to reschedule their delivery or have their goods
- delivered to a neighbour or a local DPD drop off point which is usually open until 8pm
- Display the parcel’s tracking history
DELIVERY OF LARGER ITEMS
For larger items, our dedicated delivery department will contact customers at least one day prior to delivery and provide an estimated delivery time slot, upon receiving consent from the customer; the delivery will only then be authorized. Wherever possible, the driver will also call the customer an hour before delivery time. In this instance, if the customer is not present to receive the parcel, all parcels are returned to our base and a re-delivery will carry an additional charge.
For larger items, our dedicated delivery department will contact customers at least one day prior to delivery and provide an estimated delivery time slot, upon receiving consent from the customer; the delivery will only then be authorised. Wherever possible, the driver will also call the customer an hour before delivery time. In this instance, if the customer is not present to receive the parcel, all parcels are returned to our base and a re-delivery may carry an additional charge. Hifonix bears no responsibility to damage caused to your property at the time of delivery.
DISCLAIMER
As a company our primary goal is to provide a seamless service that results in customer satisfaction. We aim to deliver within 3 working days. Unfortunately, there may be occasions where this time frame may not be met due to unforeseen circumstances; in this instance, we deliver product/s as soon as we can. All delivery charges are included within the prices quoted, unless otherwise specified.